COVID-19: AIR FRANCE IS BY YOUR SIDE

Your comfort, well-being and health remain our highest priority. As the world faces an unprecedented health crisis, we have put special measures in place to guarantee your safety when traveling with us.

TRAVEL WITH CONFIDENCE

MEASURES TO HELP YOU ADJUST YOUR TRAVEL PLANS

Given the current exceptional circumstances, we are taking special measures to help you travel with confidence. During this period, we are waiving change fees on all tickets to offer you greater flexibility with your bookings. To learn more how these measures apply to your trip, please consult our Flight Updates page, updated in real time.


View our travel measures  
To check the status of your flights, please consult our Flight Status page, updated in real time.


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Flight schedule adjustments

ON THE GROUND

closure of Paris-Orly airport

-  Orly 1 and 2 terminals are currently closed.
-  As of 1st April, Paris-Orly airport will be completely shut down
Air France is adapting its flight schedule and regrouping its Paris operations at Paris-Charles de Gaulle airport :
- flights to/from Cayenne, Fort-de-France, Pointe-à-Pitre and St. Denis de la Réunion will be transferred to Paris-CDG.
- flights to/from Toulouse, Nice and Marseille will also be transferred to Paris-CDG.
           
Air France customers concerned by these flights will be informed personally.

closure of Air France ticket offices

Following the latest measures implemented by the French government, all our Air France ticket offices in Paris and the provinces, both downtown and at the airport are closed except at Paris-Charles de Gaulle Terminal 2E, open from 6:40 AM to 2:00 PM.

We encourage you to manage your bookings directly on our website or mobile application. 

If you have a departure within 72 hours you can also contact + 33 (0)9 69 39 36 54.

Rest assured that our teams are doing their utmost to provide you with the best possible service in light of this exceptional situation.

LOUNGE CLOSURES: EXCEPTIONAL MEASURES

Due to the current exceptional situation, we have decided to close most of our lounges in Paris-Charles de Gaulle airport, except: 
Lounge at Terminal 2E, Hall K: open from 6:30 AM to 2:30 PM (closure of the mezzanine floor)
1 out of 2 Medium-haul lounges at CDG Terminal 2F: open from 6:30 AM to 2:30 PM (closure of the lower floor)
La Première lounge at CDG Terminal 2E: open from 7:00 AM to 2:00 PM

Paris-Orly airport:
Full closure of all our lounges

In the French regions:
Closure of lounges in Lyon, Bordeaux

In Europe:
Closure of lounges in Munich, Stuttgart, Berlin, Frankfurt 

Rest of the world:
Closure of all Air France lounges at international stations, excluding New York and Chicago airport lounges.

Further changes are likely to be announced soon, and we will continue to keep you informed in real time.

CATERING: EXCEPTIONAL MEASURES

The catering offer in our lounges has been adjusted in order to limit any unnecessary food handling.

Only individually-wrapped products will be available in our self-service buffets. Any fresh products will be served by our lounge staff.

We have also been forced to suspend catering at our La Première lounge at Paris-Charles de Gaulle airport.

CHANGES TO OUR CHECK-IN AREAS

In Paris-Charles de Gaulle airport:
- Terminal 2G at Paris-Charles de Gaulle airport is closed. Air France Hop flights which normally depart from this terminal will instead be operated by Air France and depart from Terminal 2F.
- Due to the closure of Paris-Orly airport as from 31st March, flights to/from the French overseas departments and to/from Toulouse, Nice and Marseille will be transferred to Paris-Charles de Gaulle.
- Advance check-in services, usually offered the day before departure, are suspended. 

These changes to our check-in areas at Paris-Charles de Gaulle reflect the ongoing decrease in activity at the airport. We recommend that you refer to the details in your itinerary.

ON BOARD OUR AIRCRAFT

AIR FILTRATION IN CABINS

Our aircraft are equipped with an air filtration system consisting of High Efficiency Particulate Air (HEPA) filters identical to those used in medical operating rooms. Cabin air is thus completely refreshed every 3 minutes. These HEPA filters remove more than 99.999% of viral and bacterial contaminants, including those as small as 0.01 micrometer, ensuring the air quality in our cabins fully complies with health standards. Viruses, including coronavirus, whose size ranges from 0.08 to 0.16 micrometers, are systematically removed from the air in this way.

CLEANING OF CABINS AND ACCESSORIES

We follow strict hygiene procedures to enhance your safety. Before each and every departure, our aircrafts are thoroughly cleaned, including:
- Vacuuming of carpets and all seats.
- Cleaning of all hard surfaces (e.g. tablets, armrests, screens, remote controls and toilets) with approved disinfectants
- Systematic changing of blankets, sealed under protective plastic film packaging for optimal hygiene
- Since the outbreak of the virus, cushions have been removed on short and medium-haul flights.
On long-haul flights to and from high-risk areas, cushions are cleaned between each flight with an approved disinfectant.

DISINFECTION OF CABINS

In order to provide you with the highest level of safety, we have put in place additional hygiene protocols. All aircraft originating from high-risk countries are completely disinfected using approved cleaning sprays.

ADDITIONAL EQUIPMENT AVAILABLE TO CREW MEMBERS

On board each aircraft, crew members have at their disposal:
- Cleaning wipes
- Vinyl gloves
- Disinfectant sprays
- Protective masks
- Cleaning kits consisting of gloves and wipes

ON BOARD SERVICES: EXCEPTIONAL MEASURES

As a result of the health crisis, we are simplifying our on-board service and from now on will be serving more individually wrapped food items (bread, pastries, sandwiches, etc.). 

We are no longer able to offer our duty free products as well as newspapers or magazines on board our aircraft. Our press offer remains available on our Air France Play application, to be downloaded before your flight.

Information from our partners

HYGIENE GUIDANCE

We recommend following these hygiene guidelines when traveling.

Wash your hands frequently with soap and water

Cough or sneeze into your elbow

Use a disposable tissue and discard it afterwards

Do not shake hands / Avoid physical contact with others
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