Baggage problems:
your contacts
Was your baggage late, damaged or lost? Did you leave an item or hand baggage on board an Air France aircraft, waiting room or check-in counter? Here you will find the contact information you need.
Missing baggage
Did you not receive your baggage upon arrival? Please contact
"Sheremetyevo-2": (495) 232 65 65 or 8 800 100 65 65;
"Pulkovo-2": (812) 324 37 87.
Documents for Baggage tracking
Kindly retain the originals of the following documents:
- the remaining part of your passengerticket
- boarding pass
- baggage identification tags
- Property Irregularity Report (PIR) number
- original receipts for all extra costs due to thedelayed baggage
- bank account details including IBAN and SWIFT
- photocopy of your passport
Baggage tracking
Damaged baggage
Were you unable to declare your damaged baggage at the airport? Please send your declaration to the following address.
Customer Care:
Air France Customer Care by fax: +7 495 775 38 15; + 7 812 346 68 64
Address: 119049, Moscow, Mytnaya str., 1.
E-mail:
mail.rucc@airfrance.fr
For your information:
Don't forget to include original supporting documents with your letter which will allow us to process your request: these include ticket receipt, boarding pass, invoice, etc.
Lost item
Lost item on board or in an Air France lounge
Did you lose an item on board an aircraft or in an Air France lounge? Please contact
"Sheremetyevo-2": (495) 232 65 65 or 8 800 100 65 65;
"Pulkovo-2": (812) 324 37 87.
Lost item at the airport
Did you lose an item in the aiport? Please contact the airport´s Lost and Found Department directly. Their contact details are available on their website.
